Cancellation Policy

This Cancellation Policy explains how customers of SoftWave Travel (SoftWave Global Limited) may cancel bookings and service requests. It should be read together with our Refund Policy and Terms and Conditions.

1. How to cancel

Email support@softwavetravel.com with your booking or quotation reference, or use your SoftWave dashboard travel request. Include passenger names and travel dates. We confirm cancellations in writing.

2. Flights

Flight cancellations follow the airline fare rules for your ticket. Some fares are non-cancellable or subject to airline penalties. SoftWave will request the cancellation with the airline after you instruct us; airline processing times apply.

3. Hotels & accommodation

Hotel cancellations follow the property’s free-cancellation deadline shown on your quotation or confirmation. Cancellations after that deadline may be charged in full by the hotel.

4. Packages & tailor-made trips

Package cancellations depend on deposits paid and supplier deadlines. Once non-refundable components are confirmed, those portions usually cannot be cancelled without loss.

5. Visa facilitation

You may cancel a visa request before we submit documents to an embassy or VAC. After submission or payment of government fees, cancellation usually does not recover those fees. SoftWave service fees already earned for work performed remain payable.

6. Delivery / fulfilment

Travel services are fulfilled digitally (e-tickets, vouchers, visa submission updates) and/or through third-party suppliers. There is no physical shipping. Delivery timelines are stated on quotations and depend on airlines, hotels and immigration authorities.

7. Contact

SoftWave Global Limited trading as SoftWave Travel
UK company number available on request / Companies House
Registered office: United Kingdom
Email: support@softwavetravel.com