Privacy Policy

This Privacy Policy explains how SoftWave Travel (a trading name of SoftWave Global Limited, incorporated in the United Kingdom) collects and processes personal data when you use our website and services.

1. Data We Collect

• Identity and contact details (name, email, phone, nationality)
• Travel details (itineraries, passport information, visa application data)
• Payment and transaction records (processed via payment providers; we do not store full card numbers)
• Technical data such as IP address, browser type, and usage analytics

2. How We Use Data

• To create and manage bookings, quotations, and visa facilitation requests
• To communicate about your trip, payments, and support requests
• To comply with legal, regulatory, and fraud-prevention obligations
• To improve our website and services

3. Sharing

We share data only as needed with airlines, hotels, visa processing partners, embassies or application centres, payment processors, and IT providers who support our operations. We do not sell your personal data.

4. International Transfers

Because travel is international, your data may be processed outside your home country, including where suppliers or immigration authorities are located. We take reasonable steps to protect data in line with applicable law.

5. Retention

We retain personal data for as long as needed to deliver services, meet legal and accounting requirements, and resolve disputes, then delete or anonymise it where practicable.

6. Your Rights

Depending on applicable law (including UK GDPR where relevant), you may request access, correction, deletion, restriction, or portability of your data, or object to certain processing. Contact us at support@softwavetravel.com.

7. Security

We use appropriate technical and organisational measures to protect personal data. No method of transmission over the internet is completely secure.

8. Cookies

We use cookies and similar technologies for essential site functions and analytics. See our Cookie Policy for more information.

9. Contact

SoftWave Global Limited trading as SoftWave Travel
UK company number available on request / Companies House
Registered office: United Kingdom
Email: support@softwavetravel.com