Terms and Conditions

SoftWave Travel is a trading name of SoftWave Global Limited, a company incorporated in the United Kingdom. By accessing our website or using our services, you agree to these Terms and Conditions.

1. About Us

SoftWave Travel provides travel facilitation services including flight bookings, hotel reservations, visa documentation support, and curated travel packages. We act as an intermediary between you and airlines, hotels, immigration authorities, and other travel suppliers.

2. Services

• Flights & hotels: Bookings are subject to the fare rules, conditions of carriage, and cancellation policies of the relevant airline or hotel.
• Visa services: We prepare and submit visa applications on your behalf. We do not issue visas, act as an embassy, or guarantee approval. Final decisions rest solely with immigration authorities.
• Packages & enquiries: Quotes and itineraries are proposals until accepted and paid for. Availability and prices may change before confirmation.

3. Accounts & Accuracy

You must provide accurate personal, passport, and contact information. You are responsible for ensuring passport validity, entry requirements, and travel documents for your itinerary. Incorrect information may result in delays, denials, or additional fees.

4. Pricing & Payment

Prices are quoted in the currency shown at checkout or on your quotation. Payments may be made via supported methods such as card (Stripe) or M-Pesa where available. A booking or service is confirmed only after we receive cleared payment and issue a confirmation or receipt.

5. Cancellations & Changes

Airline, hotel, and package cancellations or changes follow supplier rules and may incur penalties or be non-refundable. Visa service fees may be non-refundable once processing has started. See our Refund Policy for details.

6. Liability

To the fullest extent permitted by law, SoftWave Global Limited is not liable for supplier failures, schedule changes, immigration decisions, force majeure events, or losses arising from information you provide incorrectly. Our liability for any claim relating to our facilitation services is limited to the service fees paid to us for the relevant booking.

7. Intellectual Property

Website content, branding, and materials belong to SoftWave Global Limited or our licensors and may not be copied or reused without permission.

8. Governing Law

These Terms are governed by the laws of the United Kingdom, without prejudice to mandatory consumer protections that may apply in your country of residence.

9. Contact

SoftWave Global Limited trading as SoftWave Travel
UK company number available on request / Companies House
Registered office: United Kingdom
Email: support@softwavetravel.com